Microsoft Healthcare Bot was released back in 2019, but arguably came into its own during 2020. Through the COVID-19 crisis, healthcare organizations have been able to leverage the platform to create useful bots. Microsoft says thousands of bots were developed during the year. Now, the company is moving the Healthcare Bot service and folding it into Azure.
By moving to the company’s cloud platform, the service is also getting a rebrand to Azure Health Bot. While the general remit of the tool remains the same, it will benefit from integrating with Azure tools, compliance, and security additions.
During 2020, Microsoft Healthcare Bot helped organizations deliver around 1 billion messages to 80 million people. With the COVID-19 crisis showing few signs of easing, Azure Health Bot will aim to provide the same level of access to customers.
Through implementation of bot technology, users can create solutions for health services. From chatbots to AI-powered assistants, the tool is becoming increasingly useful. It also taps into other Microsoft services, such as Microsoft Teams.
Microsoft says the new Azure Health Bot platform is currently only available in two regions, West Europe and East US. Don’t worry though, the company promises a wider roll out to eight regions in the next months.
For customers already using the Microsoft Healthcare Bot, the transition can be done with no downtime to service. In a blog post announcing the change, Microsoft highlights the following features of the bot platform:
- “Create virtual health assistants with built-in healthcare capabilities such as medical database and triage protocols
- Customize to your requirement with healthcare specific configuration options and extensibility tools
- Leverage privacy and security mechanisms to align with industry compliance requirements
- Authenticate and integrate with EMR data using FHIR data connections to personalize patient flows”
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